08 Dec Buyer Wants Photos of New Home Removed from Website
I bought a house and I’ve moved in, but the photos are still on the seller’s sales rep’s website. Can I get them taken down?
First off, congratulations on your new home purchase. Buying a home can be a complex process and you navigated it successfully. It must be exciting to have a place you can call your own.
For a bit of background, the Real Estate Council of Ontario (RECO) enforces rules that all real-estate professionals must follow, including rules for real-estate advertisements. These requirements are put in place to ensure real-estate advertisements are accurate, while providing buyers with the information they need. There are also rules to protect the privacy of the home buyers and sellers involved.
When a home is listed for sale, a real-estate professional may advertise the property on a multiple listing service (MLS) or other website with the seller’s permission. Typically, these types of ads contain photos of the home that’s for sale. Once the home has been sold, the brokerage may advertise the status of the property and use sold signs to indicate that it’s off the market.
However, once ownership of the home has been transferred to you — the new owner — a seller’s representative can’t make any reference to the property in advertising without your written consent. That includes posting photos of the home on their website or anywhere else.
And before publishing an ad that contains the selling price, closing date or other details about the deal, a sales representative needs to obtain written consent from both you and the seller, regardless of who owns the property at the time of the advertisement.
If you haven’t given your consent or are no longer comfortable with the photos being online, your first step will be to ask your representative to reach out to the seller’s agent to get the photos taken down.
If that doesn’t resolve things, your representative can reach out to the broker of record of the listing brokerage. Brokers of record are responsible for supervising the salespersons and brokers employed by a brokerage.
If the issue still persists, you can get in touch with RECO to look into the matter for you.
Once the photos have been taken down, you can focus on your new home. Making your house a home will be very rewarding.
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